Dutch call centers get pay hike deal
AMSTERDAM, NETHERLANDS — In a landmark move, approximately 40,000 Dutch call center employees are set to benefit from up to a 16% wage increase, thanks to the recently enforced Call Centers Collective Labor Agreement in the Netherlands.
For employees earning more than the applicable minimum hourly wage in 2022, the deal includes a salary adjustment ranging between 7% and 18.1%, depending on their previous wage rates. This will be effective from August 16 through December 31, 2023.
FNV Call Centers Director Elly Heemskerk celebrated the agreement, stating it comes “at the right time” given the current economic climate.
The wage hike, announced in the Government Gazette, applies to all Dutch call centers, extending immediate financial relief to a large workforce.
Amid rising living expenses, this labor agreement sets an industry standard for equitable pay in the Netherlands’ call center industry.
Related news
- Dutch BPO Yource acquires Suriname-based Sure Aim · 20 Jan
- 26% of Dutch employees call for more rights for flexible workers · 15 Sep 2022
- Headroom Assistance among Dutch delegation at SXSW · 19 Apr
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
