European call center outsourcing poised for growth
NEW YORK, UNITED STATES — The European call center outsourcing market is forecasted to expand at a 3.53% compound annual growth rate (CAGR) between 2022 and 2026, according to research and advisory firm Technavio.
In its latest report, Technavio shared that their forecast factors in the various effects of the COVID-19 pandemic within the region and the rest of the world.
The pandemic’s global repercussions challenge the Information Technology (IT) sector, promising notable shifts in the European call center market during the forecasted years.
The United Kingdom is set to lead the industry’s growth within Europe, accounting for 36% of the market’s growth during the forecast period. Technavio added that the driving factors behind this surge warrant close attention for businesses strategizing in the region.
Meanwhile, voice bots are expected to be a prominent trend fueling the call center outsourcing market’s growth in the next three years. The integration of chatbots into call centers will help improve customer experience and lead to an increase in the adoption of call center solutions during the forecast period.
