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News » Fiji’s outsourcing industry eyes global expansion

Fiji’s outsourcing industry eyes global expansion

Fiji outsourcing global expansion
Photo from Outsource Fiji/ FBC News

SUVA, FIJI — The outsourcing industry in Fiji is gearing up for significant infrastructure upgrades to position itself as a competitive player in the global Business Process Outsourcing (BPO) sector. 

Outsource Fiji Executive Director Sagufta Janif has outlined ambitious plans to tap into 10% of the global outsourcing market, which is projected to reach a total market size of around USD 900 billion by 2027.

Janif emphasized the potential for job creation, stating, “If we tap into just 10 percent of this market, we are looking at creating at least 25,000 jobs in Fiji’s economy in the next five to eight years. But we need to ensure that our infrastructure is ready, our people are ready, our technology is ready to be able to adopt or to be able to cater to that market.”

Currently, the industry employs approximately 8,000 to 10,000 individuals across various sectors. Fiji’s Deputy Prime Minister and Minister of Finance, Biman Prasad, said that the surge in employment is particularly focused on the knowledge process outsourcing (KPO) and information technology outsourcing (ITO) sectors.

Meanwhile, Janif expressed gratitude to stakeholders for their investments, which have strengthened Fiji’s position in the global market.

Global experts to attend Fiji’s outsourcing event

In a bid to further bolster the industry, consultants from the United States and the United Kingdom are expected to visit Fiji soon to help shape its growing outsourcing sector. 

Outsource Fiji, in collaboration with Investment Fiji, is organizing the EXO Fiji event later this month.

Janif highlighted the significance of the event, stating, “There are some sessions we are bringing in our workforce as well as our consultants so they can really see our workforce and our people as well, and they will also visit our service providers.”

The event will feature twenty-six high-profile foreign consultants, including nine from Australia, thirteen from the United States, and four from the UK, three of whom are potential investors. This initiative aims to familiarize attendees with the services and job opportunities within Fiji’s outsourcing industry.

Support from Fiji, Australia governments

Janif expressed her gratitude to the Fijian and Australian governments for their financial support in organizing the event. 

Investment Fiji CEO Kamal Chetty noted that the event would provide valuable networking opportunities and attract investors, which would enhance Fiji’s business ecosystem, particularly in training and ICT development.

Chetty added that attracting investors will enhance Fiji’s business ecosystem, mostly in training and ICT development.

With these strategic initiatives and support from international experts, Fiji is poised to solidify its position as a premier outsourcing destination on the global stage. 

Read more here.

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