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News » Five9, Meaning join forces to enhance customer experience with GenAI

Five9, Meaning join forces to enhance customer experience with GenAI

CALIFORNIA, UNITED STATES — Meaning, a real-time voice harmonization platform, has announced a partnership with Five9, an intelligent customer experience (CX) platform provider. 

This strategic partnership promises to dismantle language barriers and improve the customer experience across global contact centers using advanced generative AI technology.

Seamless conversations with real-time voice modification

With Meaning’s capabilities integrated into the Five9 Agent Desktop, contact center agents can now modify their voices in real-time to facilitate seamless conversations with customers. 

By adjusting for discernibility, agents can focus on driving positive customer outcomes rather than struggling with communication challenges.

“Meaning brings AI to the contact center for companies focused on streamlining the customer experience,” said Brian Bitsky, Senior Director of Business Development at Five9

“By leveraging Meaning and Five9 together, companies can seamlessly power meaningful conversations with customers in real-time, fostering stronger brand value and more genuine experiences.”

Immediate value for enterprises with BPO resources

The collaboration is especially beneficial for companies using business process outsourcing (BPO) resources both off- and near-shore, encompassing a wide range of industries from customer support to sales. 

By prioritizing understandability, customers can experience improvements in key contact center metrics such as average handle time, first-call resolution, sales conversion, and churn reduction.

“We’re thrilled to join the Five9 partner program, putting our unique, patented, generative AI-powered voice communication solution in the hands of those who benefit from it most,” said Yishay Carmiel, Founder and CEO, Meaning. 

“Our unique offerings meet the individual agent where they are, empowering them to enhance conversations on their own terms, at the gradient most natural and comfortable to them.”

Company profiles and global impact

Five9’s Intelligent CX Platform is a comprehensive solution that enhances customer engagement across various channels, empowers managers with actionable insights, and supports secure, scalable, cloud-native communications. 

Serving over 2,500 organizations worldwide, Five9 continues to expand its influence in the contact center industry, ranking #24 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.

Meaning, known for its innovative speech-to-speech technology, supports major clients like Zoom, CSS, and even the Department of Defense, highlighting its robust, privacy-focused approach to AI in communications.

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