• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » High-growth firms predict AI transforming industries – Dell survey

High-growth firms predict AI transforming industries – Dell survey

CANBERRA, AUSTRALIA and WELLINGTON, NEW ZEALAND — Generative AI (GenAI) and artificial intelligence (AI) are poised to revolutionize industries, according to 81% of Australian and New Zealand respondents in Dell Technologies‘ Innovation Catalyst Research

This sentiment is even stronger among high-growth firms, with 89% of organizations reporting over 25% revenue growth in 2023, anticipating a transformative impact.

The research, which surveyed 6,600 IT and business decision-makers in 40 countries from September to November 2023, highlights widespread optimism about AI and genAI’s potential. 

In the ANZ region, 80% of respondents believe they are well-prepared for these changes and boast robust competitive strategies. However, despite this confidence, over half of those surveyed (52%) remain unsure about the future look of their industries within the next three to five years, and 53% report struggling to keep up.

Challenges in GenAI implementation

While 61% of businesses have begun incorporating genAI into their operations, concerns are growing about new security and privacy risks. Seventy-five percent of respondents fear new security and privacy issues, and 72% are concerned about data and intellectual property exposure to third parties. 

“Cybersecurity and genAI are top of the agenda for Australian and New Zealand businesses, and there’s great optimism about how genAI will transform the way organisations operate,” said Dell Technologies ANZ vice president and managing director Angela Fox.

“However, local business leaders, particularly with the recent large scale data breaches still top of mind, need to continue to invest in their security posture, with just 68% pursuing a Zero Trust strategy, compared to 89% globally.”

Conversely, respondents cite GenAI’s potential to deliver value in improving IT security posture (51%), productivity gains (48%), and customer experience (49%). 

Cybersecurity remains a top concern

Cybersecurity continues to be challenging, with 81% of ANZ respondents reporting security attacks in the past 12 months. While 88% are pursuing a Zero Trust deployment strategy (compared to 89% globally), and 79% have an Incident Response Plan, employee negligence remains a threat. 

Seventy percent believe some employees circumvent IT security guidelines due to perceived productivity delays, and 61% view insider threats as a major concern. 

Modern infrastructure fuels innovation

The research highlights the critical role of modern data infrastructure as technologies like GenAI gather pace and data volumes increase. Investing in a modern, scalable infrastructure was cited as the top area for accelerating innovation, with 75% of IT decision-makers preferring on-premises or hybrid models to address GenAI implementation challenges. 

With skills shortages, sustainability, and IT-business alignment emerging as key concerns, the research underscores the need for organizations to adapt swiftly to the AI revolution.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image