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News » Foundever expands global footprint with Malaysian hub

Foundever expands global footprint with Malaysian hub

Photo from Foundever

KUALA LUMPUR, MALAYSIA — Customer service company Foundever is set to launch its first multilingual hub in Malaysia later this year. 

This strategy aligns with the company’s mission to provide digital-first customer experience (CX) solutions and multilingual support across Southeast Asia.

One of the key highlights of the Malaysian hub is its multilingual support, boasting a diverse range of languages spoken across Southeast Asia, including English, Bahasa Malaysia, Tamil, Mandarin, Cantonese, Japanese, Korean, Vietnamese, Thai, Bahasa Indonesia, and Arabic.

Malaysia’s highly skilled workforce, technological innovation, and favorable business environment make it an ideal location for Foundever to enhance its service delivery capabilities and strengthen its position in the region.

The new hub in Kuala Lumpur will initially operate with a hybrid model, combining remote work and a co-working space until a permanent site is established. 

“We are excited to establish our presence in Malaysia and introduce our multilingual hub model to Southeast Asia,” said Eden Gutierrez, VP of Operations for Asia Pacific and Country Leader for China and Malaysia at Foundever. 

“By embracing the deep cultural diversity of Malaysia and tapping into local talent, we are confident that our Malaysian operations will play a pivotal role in driving innovation and delivering exceptional services to our clients around the world.”

Foundever ranked #49 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.

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