Cost of work, AI among Gartner’s workplace trends in 2024
CONNECTICUT, UNITED STATES — Global research and advisory firm Gartner has identified nine major trends that will reshape workplaces in 2024.
These predictions, targeting human resources leaders across industries, underscore a shift towards more flexible work policies, greater adoption of artificial intelligence (AI) tools, and an emphasis on conflict resolution and employee wellbeing.
- Cost-of-Work Crisis – Gartner foresees the cost of commuting and working in offices reaching a breaking point. In response, employers may provide benefits including caregiving support, housing subsidies, and pet-friendly workplaces.
- AI – Gartner claims AI will augment rather than replace jobs by 2024, necessitating training programs to prepare employees for redesigned roles.
- Four-Day Workweek – Other notable predictions highlight the mainstream adoption of four-day workweeks to boost efficiency and talent retention, a growing need for managers skilled in conflict resolution.
- Employee Conflict Resolution – With rising conflicts due to various global issues, effective conflict resolution skills will be crucial for managers. Training in conflict management and recognizing effective conflict resolution will become important.
- Generative AI – The rush to implement GenAI might lead to challenges, necessitating stronger internal policies and quality control.
- Skills Overtake Degrees – There’s a shift towards skills-based hiring, moving away from strict degree requirements. This approach allows for a broader talent pool and emphasizes in-house training and apprenticeship programs.
In fact, a recent U.S. survey found that approximately 45% of employers plan to eliminate bachelor’s degree requirements for certain positions in 2024. Experts earlier mentioned that skills-based hiring may replace traditional resumes.
- Climate Change Protection – Organizations are expected to include climate change protections in their benefits packages, such as safety provisions during natural disasters and mental health support.
A growing number of “climate quitters” are leaving or turning down jobs due to concerns that companies are not doing enough to address climate change.
- DEI (Diversity, Equity, and Inclusion) – DEI is expected to be integrated into every aspect of business operations and culture, moving away from being a siloed initiative.
- Career Stereotypes Collapse – Traditional career paths are changing, with more atypical paths becoming mainstream. Four out of five U.S. employees now prioritize personal fulfillment and work-life balance over climbing the corporate ladder, signifying a major shift that will require rethinking talent management strategies to accommodate diverse career trajectories and flexible work arrangements.
“This year’s predictions highlight the aspects of work that HR leaders must prioritize over the next 12 months,” said Emily Rose McRae, Senior Director Analyst in the Gartner HR practice.
