News » GBS master plan to boost South Africa’s BPO sector

GBS master plan to boost South Africa’s BPO sector

A Global Business Services (GBS) master plan in South Africa has been signed by Department of Trade, Industry, and Competition (DTIC) Minister Ebrahim Patel to bolster employment in the industry. 

According to the plan, over 500,000 new jobs are expected to be generated by 2030.

The GBS master plan has been created by the government, industry experts, social partners, and labor leaders to “set a common vision and action agenda for developing and growing” the Business Process Outsourcing (BPO) sector.

In an interview with Newzroom Afrika, Patel explained that the master plan will sketch out four job targets “that we will set over the next eight- to nine-year period.” Each of these targets will be accompanied by a set of commitments made by the government and GBS partners.

The GBS master plan is expected to be publicly launched early next year. 

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.