GGA Solutions launches claims services division
TEXAS, UNITED STATES — Nearshore Business Process Outsourcing (BPO) firm GGA recently launched its new claims services division, GGA Claims Services.
GGA said their new claims unit is equipped to face the rising number of retired claims adjusters and recent college graduates in the tech industry.
“Customers get tired of interacting with automated technology, whether online or on the phone, especially those customers who don’t necessarily walk around with a smartphone all day,” said GGA Claims Solutions CEO Thomas Kohler.
“Some insurance companies don’t realize the very real potential of on-demand overflow, until it happens. They might not have the staff or resources to handle it, resulting in processing delays, an overall decrease in efficiency, and even worse, the increased risk of mistakes, incorrect payouts, frustrated customers, and hits to their company’s reputation,” Kohler added.
Established in 2017, GGA Solutions provides various outsourcing services to companies within the Mexico-U.S. Market. The firm is listed in Outsource Accelerator’s (OA) Global Outsourcing Firm (BPO) Index, a vital tool in assisting the BPO decision-making community with a broad but objective industry assessment.
GGA Solutions is also subscribed to the OA Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
