Globe Telecom put to action an employee volunteer program to deal with the closure of its outsourcing partners when the enhanced community quarantine (ECQ) took effect in Metro Manila last March 16.
To serve its customers, volunteer employees from different teams were re-skilled and trained to properly handle back-office requirements and after sales support. Some were assigned to respond to customer concerns sent through their social media channels. Other volunteers were tasked to process requests for their services.
Training employees as backup for different business functions is part of Globe’s business continuity plan in case of unexpected events, such as the current global pandemic.