Grab Philippines to expand customer service team with BPO partner
Ride-hailing firm Grab Philippines said it will team up with a business process outsourcing (BPO) company in the country to expand its customer service team. The move is part of the transport vehicle network services company’s efforts to act quickly on complaints and reports from customers. During the launch of Grab’s 100-day campaign that seeks to address complaints received from passengers and drivers in the past few weeks, the company said the enlarged customer service team will ensure reports are resolved within 48 hours. The expanded customer service team, which is expected to be fully operational by July, will help Grab achieve its goal of giving passengers better trips at all times, said Cindy Toh, the ride-hailing firm’s country marketing head.
