Business Process Management (BPM) firm Hinduja Global Solutions (HGS) signed a strategic partnership with cloud customer experience (CX) provider Genesys to help improve customer and employee interactions in their operations.
Combining both companies’ software-as-a-service solutions and contact center expertise, Genesys and HGS aim to encourage clients to embrace the market’s move toward empathic, virtual CX.
In a press release, HGS said that they chose to collaborate with Genesis for its “dynamic, digital-first solutions that focus on the agent experience” and measure both employee satisfaction and happiness. The BPM provider also believes that Genesys has the tools to help facilitate interactions as well as increase the number of interactions supported.
Meanwhile, Genesys SVP of Emerging Partners and Markets Ken Archer said, “In today’s complex business environment, it’s critical for organizations to scale empathy to create loyalty.”
“Through our end-to-end experience orchestration capabilities and partners like HGS, we’re reaching new depths of the market to help more organizations provide unmatched customer and employee experiences.”