Horatio partners with Loris to power customer service with AI

NEW YORK, UNITED STATES —  Customer service company Horatio has announced its partnership with artificial intelligence platform Loris to advance customer service within the business process outsourcing (BPO) sector. 

Horatio’s 1,500 bilingual agents will leverage Loris’ technology for real-time customer threat identification and resolution to safeguard revenue and brand reputation.

“We are always looking for our team of agents to feel empowered and confident. By incorporating Loris’ innovative technology, our team will now have better access to world class NLP analytics and data so that we can further understand our clients’ customer’s needs and preferences,” said Horatio COO and co-founder Alex Ross.

Horatio, ranked eighth in Inc. Magazine’s Fastest Growing Companies in the Northeast 2023, assists rapidly growing tech and e-commerce firms through CX support. Founded in 2020, it is headquartered in New York City, with main offshore offices in the Dominican Republic and Colombia.