SANDSIV, IAM partner for enhanced CX in Caribbean
ZURICH, SWITZERLAND — Customer Experience (CX) and Voice of Customer technology provider SANDSIV has partnered with Island Analytics & Marketing (IAM), a firm specializing in customized data-driven solutions in the Caribbean. This alliance aims to enhance customer experiences and drive regional business growth.
“By providing access to an end-to-end technology solution that enables authentic customer connections at scale, we are thrilled to embark on this journey together. Anticipating a wealth of opportunities, we are poised to deliver unparalleled benefits and cultivate lasting customer trust and loyalty,” commented SANDSIV Global Partnership Manager Alejandro Conejero.
The Zurich-based SANDSIV will integrate its advanced CX and Voice of Customer platform, sandsiv+, with IAM’s expertise in Customer Experience services, offering affordable, innovative, and personalized solutions to businesses in the Caribbean. The collaborative venture will utilize sandsiv+’s real-time listening, prediction, engagement, and optimization capabilities to optimize customer experiences.
IAM, known for its deep understanding of the Caribbean’s unique cultural, socio-economic, and policy landscape, will contribute its wide range of data-driven solutions, including customized polling, interviews, focus groups, and market analysis. The collaboration aims to help enterprises thrive in today’s competitive market.
