iContact BPO spurs South Africa’s GBS sector through latest expansion
Business Process Outsourcing (BPO) provider iContact BPO further bolsters South Africa’s Global Business Services (GBS) industry by launching its new facility in Johannesburg.
In a press release, the firm said that this move is part of their continued strategic development and would bring in 100 additional new jobs to the industry.
iContact BPO CEO Clinton Cohen said that the surge in international business inquiries and deals closed by their company during the first half of the year “has been on a sharp upward trajectory.”
”Having our operations geographically placed between Johannesburg (Houghton and Randburg) as well as Cape Town presents a real win for our client base across diverse industry sectors and a distinct competitive advantage for our business,” he added.
Cohen also noted that their combination of strategic locations across South Africa, advanced business intelligence tools, data analytics capabilities, skilled leadership, and a large, educated skills pool with strong English language proficiency present iContact’s global customers with an unrivaled value proposition.
Meanwhile, Member of the Executive Council (MEC) for Economic Development Gauteng Tasneem Motara said that the timing of the iContact BPO launch augurs well with the Gauteng Provincial Government GBS initiatives.
“…This launch today will undoubtedly contribute immensely to youth employment initiatives and attract global investors who plan to establish BPO operations in the province,” Motara added.
iContact Houghton’s launch was also attended by senior representatives from the United States Department of Commerce, South Africa’s Department of Trade, Industry and Competition (DTIC), the Gauteng Growth and Development Agency and industry body Business Process Enabling South Africa (BPESA).
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