India’s only call center community TBC marks its first anniversary
The Bharat Connect (TBC) is celebrating its first anniversary as India’s only industry community group for call centers, contact centers, Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO) employees.
TBC was established during the height of the COVID-19 pandemic to address the growing communication needs of consumers and the high demand for Indian professionals working in the industry.
The organization’s goal is to be the voice of the Unified Communication as a Service (UCaaS) sector through creating blog posts and hosting online events that would help its members network and learn from industry leaders and colleagues.
As a founding member and primary sponsor, cloud-based call center platform ClearTouch has assisted TBC in increasing its membership to more than 600 professionals in its first year.
In the coming months, TBC is looking forward to launching several initiatives for the UCaaS industry, including virtual and in-person events, research reports on the latest industry trends, and a series of training workshops.
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