IntouchCX expands U.S. workforce, hiring over 600 in Mesa, Arizona
ARIZONA, UNITED STATES — Outsourcing firm IntouchCX is set to expand its workforce in Mesa, Arizona. The company announced plans to hire over 600 new employees, including customer service representatives, team leaders, and operations managers, at its Mesa campus in the coming weeks.
The hiring initiative aims to support the company’s expanding client portfolio, which includes some of the world’s largest and most recognizable brands.
Boosting local employment in Arizona
Keith Tracy, Sr. Director of West NORAM Campus Operations, expressed enthusiasm about the expansion: “We have been part of the Mesa business community and the surrounding area for nearly a decade.”
“We’re excited to be able to create this many new jobs, strengthening our relationship with the community while giving people the opportunity to work with some of the world’s premiere automotive, retail, and technology brands.”
Since launching its Mesa operations in 2015, IntouchCX has been a significant contributor to the local community. The company donates more than 1,000 hours of volunteer work annually and was recognized with the Best of Mesa Award in the Stores category in 2022 by the Mesa Award Program.
Career growth and development opportunities
Joining IntouchCX offers more than just a job; it provides a pathway for career advancement.
“When you join IntouchCX, you are provided exceptional opportunities to grow and develop your career with us,” said Teri Miller, EVP, Head of Global Operations Experience.
“We have a tremendous track record of developing our people, and giving them the ability to achieve their career-oriented goals.”
This emphasis on career growth has earned IntouchCX several accolades, including recognition from Forbes as one of the Best Employers For Women, Best Employers for Diversity, one of America’s Best Large Employers, and a Top Employer for New Grads.
IntouchCX, formerly known as 24-7 Intouch, operates across multiple continents, including North America, Asia, and South America, with approximately 6,100 employees globally. It ranked #83 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.
The company specializes in customer experience management, digital engagement, and AI and automation solutions, serving clients across various industries.
Those interested in joining IntouchCX’s expanding team in Mesa can apply through the company’s website at intouchcx.com/careers.
