iQor expands PH sites
Business Process Outsourcing (BPO) company iQor will be expanding two of its contact center sites in the Philippines as part of its strategic effort to provide the best support to new and existing clients.
In Fairview, Quezon City, the firm is adding 30,000 square feet of office space to accommodate more than 500 additional employees. The expansion is scheduled for completion by the fourth quarter of 2022.
Meanwhile, iQor’s Iloilo office added 50,000 square feet of contact center space and recruited 1,000 additional employees in the third quarter of 2021 to support telecommunications and retail clients.
Both locations offer a full range of omnichannel support — including voice, chat, email, SMS, and social media — and utilize the latest digital technologies including intelligent automation, conversational AI, and speech analytics to create excellent employee and customer experiences.
This expansion empowers iQor to best support the world’s top brands through an increasing number of omnichannel customer support jobs across industries.
iQor President and CEO Gary Praznik said that “these expansions enable our irresistible culture to continue creating amazing experiences that make people smile while meeting the growing needs of our clients.”
iQor is also hiring for work-in-office and work-at-home call center positions throughout its 16 Philippine facilities.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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