Jamaican BPO’s work-from-home scheme to improve

Jamaican BPO’s work-from-home scheme to improve

The Jamaican government is planning to make the work from home arrangement for the Business Process Outsourcing (BPO) sector more seamless and efficient, according to an announcement by Senator Aubyn Hill last Friday.

During the State of the Nation Debate, the senator from the Ministry of Economic Growth and Job Creation (MEGJC) said that the pandemic “has caused us to make a close review of the activities in Jamaica’s global services business and especially in the BPO sector. In the process, we have decided to look at how best to make work at home operate more smoothly, efficiently, and mutually beneficial to all stakeholders. 

Senator Hill disclosed the MEGJC’s observation of the working arrangement between the Jamaica Special Economic Zone Authority (JSEZA) and the Global Services Association of Jamaica (GSAJ) and said that its members and operators “is less than efficient and needs a thorough reworking.”

He also added that investors in the global services sector find the JSEZA overly bureaucratic and inefficient, and takes too long to get responses and decisions. Investors are now requesting the government to give them their legislative arrangements, separating from JSEZA.

“We are looking at this, no decision has been made yet. We are reviewing these requests and comments and more will be said on this in the near future,” he noted.

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