Kathleen Roach to lead Ventrica’s continuous improvement

SOUTHEND-ON-SEA, UNITED KINGDOM — Customer management organization Ventrica recently appointed Kathleen Roach as its Head of Continuous Improvement. 

Roach’s impressive 22-year tenure in the Contact Centre industry and her success in customer experience enhancement and collaboration with global Business Process Outsourcers (BPOs) uniquely qualify her for the role.

Upon accepting her new role, Roach expressed her eagerness to contribute to Ventrica’s dynamic team. 

“I am so excited to work with Ventrica’s amazing group of clients to improve their customer experience and drive efficiencies into their business, all the time driving a culture of continuous improvement back into the brand ambassadors of Ventrica,” she added. 

Meanwhile, Ventrica CEO Iain Banks conveyed his excitement about Roach’s addition to the team, adding that Roach’s “pedigree in driving superior value for clients and employees is unrivaled, and her skills in working with people, processes, and technology will add real value to our clients as well as her colleagues.”

Ventrica is a global outsourced contact center offering omnichannel and multilingual customer service to various notable brands. Its primary objective is to help clients improve customer service, boost sales, and foster customer loyalty. 

With Roach at the helm of continuous improvement, Ventrica is positioned to enhance its operational efficiency further, thereby solidifying its market standing.