News » Majority of callers seeking mental health assistance are from BPO industry – PMHA

Majority of callers seeking mental health assistance are from BPO industry – PMHA

Majority of callers seeking mental health assistance are from BPO industry – PMHA

Mental health has become a growing concern as lockdowns and social distancing are still imposed in Metro Manila. According to the Philippine Mental Health Association (PMHA), 85 per cent of the calls they receive were those seeking mental health assistance amid the COVID-19 pandemic.

PMHA noted that they receive an average of 20 to 25 calls per day. Sixty per cent of their callers are aged 20-30, and are mostly from the business process outsourcing (BPO) industry who are residing in Metro Manila and nearby provinces.

PMHA psychologist Lorraine Jessica Baclig said that mental health problems can be amplified under the conditions of the pandemic since lockdowns limit social interaction, mobility and a source of income which often triggers depression.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.