On January 20, 2017, Donald J. Trump was sworn in as the 45th President of the United States. The world, and especially the BPO industry in the Philippines, watched this with a lot of fear.
In the run up to the U.S. Presidential elections, Donald Trump had promised to bring back jobs to America and within 100 days. He struck his first blow by levying a 20% tax on all imports from Mexico. Although this pushes up prices, the intention is exactly that to make it so expensive that it would be cheaper to do the same locally. This would stimulate the local economy and create jobs, according to logic.
The BPO industry in the Philippines has undergone a sea change in the last few years. It is no longer about call centers, but contact centers. The BPO industry now provides more high-value services like banking, insurance, technology, healthcare, and others.
The Philippines’ pool of highly-skilled talent is the real reason why companies are flocking here. It would take years to find similarly-qualified Americans to fill the jobs, even if they were shipped back to the United States