• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » NAB insourcing staff as its shifts to cloud

NAB insourcing staff as its shifts to cloud

NAB insourcing staff as its shifts to cloud
NAB insourcing staff as its shifts to cloud

The National Australia Bank (NAB) is doing away with outsourcing IT staff and services and is instead hiring thousands of staff as part of its shift to cloud. NAB said a recent series of outages were caused by the bank’s practice of outsourcing technology service providers and the challenges in shifting from outdated technology systems. The bank revealed, as part of its first half results this month, that it suffered the worst rate of critical incidents to its payment platforms in three years, with eight during the quarter. The bank has shifted to the cloud since 2013, but the bulk of its three-to-five-year tech transformation has been unfolding since late 2017. Steve Day, NAB enterprise general manager for infrastructure, cloud, and workplace, said the bank was at a point in the transformation to handle significant systems such as internet banking, but was also resolving issues caused by a years-long decision to outsource many of its IT staff and services. Day said that model of outsourcing is no longer fit for modern, agile applications as the bank is taking those applications both in-house and onto cloud.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image