NICE recognized in the 2022 Gartner Magic Quadrant for CCaaS
Artificial Intelligence (AI) contact center software provider NICE is recognized as one of the leaders in the 2022 Gartner Magic Quadrant for contact center as a service (CCaaS) for the 8th consecutive year.
According to a press release, NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant. Grant Magic Quadrant for CCaaS recognizes companies that provide top-notch customer experiences all over the world.
“We are thrilled to again be recognized as a Leader by Gartner for the eighth consecutive year,” said Paul Jarman, NICE CXone CEO.
“As a digitally fluent customer experience increasingly becomes a brand’s most potent differentiator, NICE is pioneering a new market standard of AI-infused customer experience interactions (CXi). With the most complete, connected, and intelligent integrated CX solution, we are helping brands exceed customer expectations by exceeding the boundaries of the contact center to create better, more meaningful interactions with customers. We believe this recognition from Gartner amplifies NICE’s core commitment to advancing digital transformation and the success of the organizations we serve by strengthening their customer relationships.” he added.
NICE was recognized in Gartner Magic Quadrant for CCaaS report for the first time in 2015 and has since then consistently bagged the said accolade.
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