PEZA approves two IT-BPM projects worth P460Mn
MANILA, PHILIPPINES — The Philippine Economic Zone Authority (PEZA) approved two IT-BPM investments totaling more than PHP 460 million (US$7.46 million) — a call-center expansion by Telephilippines, the local unit of Teleperformance, and a new ecozone registration by IT facilities provider Opscale Solutions.
According to a report from The Manila Times, adding approximately 347 specialized positions and extending the sector’s PEZA-registered investment base as the Philippine IT-BPM industry tracks toward a projected $42 billion revenue year.
Telephilippines, Opscale Solutions win PEZA IT-BPM approval
Telephilippines — the local Teleperformance unit operating 23 sites and more than 47,000 employees across the Philippines since 1996 — received PEZA approval for an expansion exceeding P300 million, adding approximately 306 jobs serving call-center mandates across United States, European, and Caribbean client markets under a 14-year project term with operations commencing September 2026.
Opscale Solutions, approved for a new PEZA registration exceeding P160 million under an equivalent 14-year term, will provide built-to-suit IT facility infrastructure and technical facility management services, adding 41 specialized positions to the ecozone workforce with operations also scheduled for September 2026.
Both projects carry 14-year PEZA terms and launch in the same quarter — anchoring multi-year delivery commitments at a moment when Philippine office take-up has softened but PEZA registration activity shows that operators are making long-horizon capital decisions regardless of near-term market caution.
“By pairing a world-class IT facilities provider like Opscale Solutions with global BPO leaders like Telephilippines, we create greater value for investors,” said Tereso Panga, Director General, PEZA.
$40Bn IT-BPM sector tracks toward $42Bn as PEZA pipeline builds
The Philippine IT-BPM sector generated approximately $40 billion in revenue in 2025 and is projected to reach $42 billion in 2026, per the Information Technology and Business Process Association of the Philippines — a trajectory that positions each new PEZA registration as an incremental addition to a compounding outsourcing asset base that has grown consistently across geopolitical cycles for three decades.
Telephilippines’ existing 23-site, 47,000-employee footprint makes its P300 million expansion one of the sector’s larger single-approval additions, reinforcing the pattern of established global BPO operators deepening their Philippine investment rather than redistributing capacity to lower-cost markets as AI-driven automation pressures their competitors’ volume-based revenue models.
Opscale Solutions’ built-to-suit IT facilities mandate adds a property infrastructure layer to the PEZA ecozone stack — the same category of operator that underpins BPO and GCC delivery scalability as growing requirements increase demand for PEZA-accredited, large-block technical infrastructure in Metro Manila and provincial markets.
For international BPO operators and real estate investors tracking the Philippine IT-BPM pipeline, the combined P460 million approval reflects that PEZA registration and long-term investment commitment are advancing even as Metro Manila’s office take-up softens — demand deferral at the leasing level has not paused capital commitment at the investment level.
IBPAP data indicates the sector has maintained consistent investment momentum across geopolitical cycles, with PEZA registrations continuing to build the ecozone infrastructure base that supports both established BPO operators and incoming GCC entrants.
For international BPO operators evaluating Philippine market entry, PEZA’s June 29 approvals confirm that both established operators and IT infrastructure providers continue committing to long-term ecozone presence — with 14-year project terms that signal confidence in the sector’s structural trajectory well beyond any single geopolitical or macroeconomic cycle, underscoring the Philippines’ standing as the region’s most resilient offshore staffing destination.
