Qualfon acquires US outsourcer InterMedi@

Qualfon building

Global business process outsourcing (BPO) firm Qualfon has acquired the business of Inter-Media Marketing, a customer contact management solutions firm. The acquisition is part of Qualfon’s growth strategy to expand services in additional industries and expand its footprint of contact center location in the US. Inter-Media, also known as InterMedi@ Marketing Solutions, has three locations across Pennsylvania and South Carolina. Qualfon, which operates intelligent outsourcing centers in the Philippines, US, Guyana SA, and Mexico, said InterMedi@ will operate as a fully integrated part of Qualfon and take on the Qualfon brand name. InterMedi@, founded in 1993, services Fortune 1000 companies, primarily in the communications, insurance, healthcare, financial services, and consumer goods industries.