Qualfon opens new facility in Colombia
Business Process Outsourcing (BPO) provider Qualfon expanded its nearshore footprint by opening its new facility in Bogotá, Colombia.
The state-of-the-art center offers clients and prospects an additional nearshore option with a variety of capabilities both on-premise and virtually. This includes omnichannel customer care, content moderation, sales acquisition, customer retention, technical support, and back-office services.
Qualfon Chief Solution Officer Dave Drayton said that Colombia is “a great choice”.
In addition to having the fourth largest BPO market in all Latin America, Colombia also ranks first on the 2021 Offshore BPO Confidence Index and was rated one of the top 10 outsourcing destinations in the world by AT Kearney.
Qualfon CEO Mike Marrow added that the expansion “allows us to further our mission to be the best and make each person’s life better as we create more job opportunities in new markets.”
This marks Qualfon’s 25th global operating center and its fourth nearshore location alongside Mexico City, Costa Rica, and Guyana.
