ReSource Pro acquires Flow Specialty’s AI tech and team
NEW YORK, UNITED STATES — ReSource Pro has acquired the AI technology and core team of Flow Specialty, installing co-founder Sivan Iram as head of a new internal unit called the AI Factory — positioning the insurance outsourcer to deliver managed agentic services across its insurance client portfolio by combining Flow Specialty’s applied AI capability with ReSource Pro’s existing process outsourcing infrastructure, according to a press release.
AI factory targets repetitive high-volume insurance tasks
The AI Factory will serve as ReSource Pro’s dedicated unit for agentic managed services and solutions across its insurance client portfolio, beginning with functions where AI can process high-volume, rules-based work at scale.
Flow Specialty demonstrated its technical depth in 2024 by becoming the first AI system to pass the RPLU professional certification exam — one of the most rigorous credentials in the specialty insurance market — a benchmark that validated the team’s capacity to deploy AI in high-stakes underwriting environments.
“What we built at Flow, we can now expand across every function within ReSource Pro. The AI Factory’s mandate is to help the company transition into a hybrid model, where AI handles the repetitive and high-volume work, and people apply their judgment, relationships, and expertise where it matters most,” said Sivan Iram, who led Flow Specialty and will head ReSource Pro’s AI Factory.
Insurance outsourcer bets on agentic AI delivery
The deal accelerates ReSource Pro’s transition from pure-play outsourced business processes toward a firm that bundles managed services with AI-driven operational execution.
The three Flow Specialty co-founders bring years of applied AI work in insurance, including production deployment across wholesale brokerage — one of the industry’s most complex processing environments.
The hybrid delivery model is designed to reduce high-volume processing costs while preserving human oversight in client-facing judgment work.
“ReSource Pro has been building toward a future where AI and human expertise work together in service of better client outcomes. Bringing their capabilities into our AI Factory is a meaningful step in that direction,” said Dan Epstein, CEO of ReSource Pro.
The deal reflects a pattern taking hold across insurance BPO: established outsourcers acquiring AI-native startups rather than building internally, using the founder’s technical capital as the deployment asset.
Insurance operations — policy issuance, claims processing, wholesale brokerage — represent one of the largest concentrations of repetitive knowledge work still run primarily by human labor.
Outsourcers that move earliest to integrate agentic AI into managed services contracts are positioning to define the next cycle of insurance process delivery.
