Rivals set to tender for Cognizant’s relinquished content moderation clients
A number of Cognizant’s former content moderation clients are set to go up for re-tender in light of the New Jersey-based digital services specialist’s decision to cease operating in the sector. In terms of likely beneficiaries, three companies in particular are tipped to pick up swathes of the work on offer – Genpact, Accenture and Wipro. Of the three – according to several industry sources – New York-headquartered Genpact is expected to be the big winner, with the outsourcing giant said to already be working with one ex-Cognizant client.
Commenting on its prospects of signing up yet more of the displaced business, NV Tyagarajan, chief executive of Genpact, said only that the company was well-positioned at the moment and had a good relationship with many clients in the content moderation business. For its part, Cognizant set to complete its gradual withdrawal from the sector over the course of the coming year, with chief financial officer Karen McLoughlin describing the move as in line with its commitment to reinventing itself as a more cost-efficient and more wholly digitally-driven firm.
