SharpenCX buys Webtext to enhance contact center
BOISE, IDAHO — TELEO Capital Management has announced that its portfolio company SharpenCX has acquired Webtext, an omnichannel messaging company.
The amount of the transaction was not disclosed.
“Webtext’s robust messaging capabilities combined with SharpenCX’s agent-first solutions and advanced analytics backbone will continue to enhance and revolutionize the omnichannel contact center experience for both customers and agents,” stated TELEO Capital.
Based in Galway, Ireland, Webtext is recognized for its Communications Platform as a Service (CPaaS) solution, offering turnkey enterprise messaging for contact centers. The company serves clients in many industries, focusing on the financial services, insurance, and healthcare sectors.
Pam Hynes, Chief Operating Officer of SharpenCX, addressed the emerging trend towards cloud-native solutions. “More companies see the benefits of cloud-native solutions, but the shift can be daunting. Now, through our combined digital engagement platform, customers can create omnichannel strategies today while making a full cloud migration over time,” said Hynes.
Echoing these sentiments, A.J. Cahill, CEO and Co-Founder of Webtext, lauded SharpenCX for granting their customers access to a broader suite of customer engagement solutions. This integration, he said, “improves the agent experience and brings them closer to their customers.”
