• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » Sutherland files lawsuit against BPO rival Sitel

Sutherland files lawsuit against BPO rival Sitel

Sutherland files lawsuit against BPO rival Sitel

Business Process Outsourcing (BPO) firm Sutherland Global Services filed a lawsuit against its industry rival Sitel Operating Corporation for alleged claims of stolen trade secrets and the loss of at least one major client. 

According to court filings, Sutherland claimed that Sitel “conspired” with their former employees for trade secrets, resulting in the latter acquiring an advantage while competing for at least one contract with a major customer.

While left unnamed by the two firms, the customer was identified by an alleged source as telecom giant T-Mobile.

An article by Nearshoreamericas wrote that the contract that Sitel allegedly won using confidential trade information from Sutherland would have been worth at least US$50 million a year for voice services and “a big sales component.”

The number could climb to hundreds of millions, depending on how long the contract runs and considering potential payout increases for performance and managed volume.

Sutherland’s complaint speaks only of damages “well over US$75,000” and asks for “temporary and permanent injunctive relief and monetary damages in an amount to be determined at trial.”

Two former Sutherland employees, Ratul Sengupta and Keith Lee, and former Sitel Americas CEO Mike Small are listed as defendants in the lawsuit alongside Sitel.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
SAVE UP TO
70% ON STAFF COSTS
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image