TaskUs, Quavo boost services with formal partnership
TEXAS, UNITED STATES — Outsourced digital services provider TaskUs and dispute management firm for financial institutions Quavo have entered a formal partnership to expand their service offerings.
The pact will expand both companies’ offerings to include TaskUs’ expertise in compliance and Quavo’s end-to-end dispute management solution. Specifically, TaskUs’ Risk + Response division will join forces with Quavo.
TaskUs observed that an increase in online transactions has also raised fraud incidents. In addition, worker layoffs to cut costs have created challenges in delivering top-notch customer service.
TaskUs’ pact with Quavo aims to address both problems through automation and a cost-efficient workforce.
Quavo offers QFD – a software that automates the dispute management process for financial institutions. It allows firms to investigate disputes of all transaction types and can be integrated with most banking platforms.
“We’re thrilled about partnering with Quavo to bring beneficial outcomes to our clients and elevate our performance. The TaskUs Risk + Response team brings human capital best practices, combined with agile transformation for clients through the Quavo solution,” said Response Global Head, Pragya Agarwal.
TaskUs has clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. It employs approximately 48,200 workers across 28 locations in 12 countries, including the United States, the Philippines, and India.
TaskUs ranked #17 in the 2023 Time Doctor OA500, the first objective index of the world’s top 500 outsourcing companies. The 2024 edition of the OA500 will be released this month.
