Indian IT services companies Tata Consultancy Services (TCS), Infosys and Wipro will offer artificial intelligence (AI) platforms to boost the delivery of solutions and promote faster growth from clients. The firms are also considering offering AI platforms, until now integrated as part of solutions, separately to clients. TCS’s Ignio, Infosys’s Nia and Wipro’s HOLMES competing platforms, which were developed using AI and automation platforms, help businesses to detect anomalies and process invoices. Among the three, only Ignio makes revenue independently. Nia has been used across existing service lines, while HOLMES has been implemented in business operations.
According to Tapati Bandopadhyay, vice president at HfS Research, Ignio dominates in execution and HOLMES has a strong technology backbone, while Nia saw mixed results. Tapati said not all business problems need AI, but the three firms need to push for more use of the solutions. However, Peter Bendor-Samuel, CEO of Everest Group, said the solutions can’t be considered AI platforms yet, as most of the products are rules-based and procedural with a little AI component, adding that the firms have yet to catch up.