TDCX expands European presence with new Romanian office
BUCHAREST, ROMANIA — Singapore-based customer experience (CX) solutions provider TDCX has amplified its European presence with the inauguration of an expanded office in Bucharest, Romania.
This expansion underscores the company’s escalating growth in Europe and highlights its dedication to helping more clients in leveraging Europe as a prime outsourcing hub.
Since establishing its Romanian operations, TDCX has seen a surge in demand, doubling its workforce within two years and bolstering its service offerings across automotive, e-sports, health-tech, and software industries.
The strategic location of the Bucharest campus bolsters TDCX’s ability to deliver multilingual support in 15 languages, catering to Europe’s diverse linguistic needs.
“Romania is situated in the heart of Europe, making it easy to collaborate with clients and partners across the continent. Its business-friendly environment, cost-effectiveness and skilled workforce make it a favorable location for outsourcing, and we see strong potential in expanding our presence here,” said Sophie Chelmick, Executive Vice President of Europe, Middle East, and Africa (EMEA) at TDCX.
The need for strong CX is increasing among European companies. Research shows that 86% of small and medium-sized firms in Europe say CX innovation is crucial to stay competitive.
Daniel Mereuta, TDCX’s Country Director, emphasized the company’s expertise in navigating customer expectations and its rapid deployment capabilities, “Our ability to balance technological innovations with the human touch, combined with our focus and agility, enables us to help our clients set up CX teams in less than three months.”
TDCX’s global footprint spans Asia, Europe, and the Americas with over 18,000 employees across 30 offices.
