Omnichannel customer experience management provider Teleperformance announced that it has been positioned as Champion to support clients in Australia, in the Frost & Sullivan “Australian Contact Centre Outsourcing Market” report.
The report noted that Teleperformance is sustaining its prime position with new contract wins and expansion in digital solutions, and cited its acquisition of Intelenet as allowing the company to widen its capabilities in back-office services, digital integrated business services, analytics, and automation. Brian Johnson, CEO at Teleperformance English World, said the company is proud to be honored for its capabilities to support the Australia market.
Johnson said that Teleperformance in the Philippines provides Australian clients with diversified strategies that offer flexibility and scalable customer management support to help them expand their business. He added that the firm is excited to team up with firms in Australia to allow interactions that are simpler, faster, safer, and more cost-effective for clients.