Teleperformance, the Paris-headquartered business process outsourcing giant, has been designated the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year. This is the eight consecutive year the company has taken the title, which is presented on an annual basis by Frost & Sullivan, the Texas-headquartered global business consultancy, as part of its Best Practices award initiative.
Commenting on the win, Daniel Julien, chairman and group CEO of the Teleperformance Group, said the award reflected the company’s global industry leadership, which has consistently demonstrated the level of passion and innovation required to constantly exceed customer expectations. The Frost & Sullivan Best Practices award scheme has been designed to recognize those best-in-class firms that demonstrate continued excellence in their respective industries.
Among the key criteria for selecting winners are leadership, technological innovation, customer service and strategic product development. According to Krishna Baidya, Frost & Sullivan’s head of customer contact research and digital transformation practice for the Asia Pacific region, Teleperformance won the award for continuing to differentiate itself through its extended global footprint, comprehensive solutions for managing its clients’ customer experience cycle, in-depth industry expertise and high standards of security.