TELUS International Recognized As Leader And Star Performer

TELUS International Recognized As Leader And Star Performer
TELUS International Recognized As Leader And Star Performer

Business process outsourcing firm TELUS International has been named a Leader and Star Performer in Everest Group’s 2019 Contact Center Outsourcing (CCO) PEAK Matrix assessment. The firm was the only IT and BPO-classified provider to gain the Leader status. Everest Group’s report highlighted TELUS International’s key proprietary digital solutions including its Chatbot, Smart IVR and Language Translation platforms, an AI-powered platform to allow cognitive services, a contact center analytics program and a digital solution that offers a 360-degree customer view. 

Skand Bhargava, CXM practice director at Everest Group, said TELUS International has provided end-to-end digitally enabled customer experience management services, putting it in a good position for continued growth and success. Bhargava added that TELUS’s market-leading growth makes it the highest ranked new entrant to Everest’s BPS Top 50 2019, a global list of the 50 biggest third-party providers. Jeffrey Puritt, TELUS International president and CEO, said its Leader status strengthens the company’s reputation as a major industry player in the global marketplace, while its Star Performer rating recognizes its remarkable progress made in the past year.

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