transcosmos launches call center speech recognition solution

SEOUL, SOUTH KOREA – Multinational business process outsourcing (BPO) services provider transcosmos recently rolled out a voice recognition and analytics solution at its South Korean contact centers. 

This artificial intelligence (AI) solution called transpeech is seen to enhance the company’s existing contact center services. 

In a statement, transcosmos stated that the company deployed a speech recognition solution to its existing clients, and validated the performance and quality of features, including auto-evaluation of customer service quality, real-time monitoring, as well as features that assist customer service agents in serving customers – all from customer service centers’ and clients’ perspectives.

The implementation of transpeech is seen to cater to the growing demand for AI contact center solutions in South Korea. The market is projected to  grow at a compound average growth rate (CAGR) of 23.7% according to Allied Market Research. 

transpeech offers one-stop shop services ranging from implementing an environment for speech recognition to operations, thereby assisting clients in boosting contact center service quality and increasing operational efficiency.