transcosmos, WIZ.AI launch voice bot-powered CX services in Indonesia
Business Process Outsourcing (BPO) provider transcosmos inc. partners with AI voice technology innovator WIZ.AI to develop a voicebot-powered artificial intelligence (AI) solution for customer experience (CX) services.
transcosmos has begun using the WIZ.AI Talkbot solution at contact centers for the Indonesian market, providing more engaging customer experience (CX) services. Using WIZ.AI’s localized conversational talkbots, transcosmos now offers automated customer services in three main languages in Indonesia, namely Indonesian, Javanese, and Sudanese.
WIZ.AI Talkbots are currently being used for CX surveys and other outbound services, as well as for inbound operations such as providing an initial response to customers. With strong process automation capabilities, the Talkbot solution is seen to help transcosmos and its clients scale CX operations across the region.
WIZ.AI CEO and Co-Founder Jennifer Zhang said, “Our Talkbots have been developed and optimized for the ASEAN market, we are excited about our partnership with transcosmos and are looking forward to helping more clients in the Indonesian market, enabling enterprises to automate highly human-like customer experience at scale, while delivering enhanced business results.”
“Bahasa Indonesia is one of the many Southeast Asian languages supported by WIZ.AI, which helps our global customers automate millions of customer interactions on a daily basis. Because the Talkbots Listen, Understand, and Speak like a local, they are highly humanized, up to 95% of users don’t recognize that they are talking to a machine,” Zhang added.
