TTEC opens global delivery center in Colombia
Global customer experience (CX) technology and services provider TTEC Holdings, Inc. recently launched its first delivery center in Colombia.
Initially focused on telecommunications clients, TTEC will begin serving a major US telecommunications firm in Bogota, creating hundreds of jobs. The company is also expecting to grow its Colombia workforce into the thousands over the next few years.
TTEC Engage CEO Shelly Swanback said, “In establishing new capabilities in Colombia, TTEC’s ability to deliver near and offshore outsourcing solutions will drive greater value for our clients.”
This will be the first of several planned delivery locations in Colombia as the company sees higher demand for nearshore options to battle wage inflation and solve for business continuity.
Colombia is an attractive nearshore destination with a large, educated, and multi-lingual pool of talent. The country has a proven track record of outsourcing excellence and sits in a western hemisphere time zone conducive to North American clients.
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