TTEC unveils AI tool for enhanced CX
COLORADO, UNITED STATES — TTEC Holdings, a global customer experience (CX) technology forerunner, unveils its new AI Readiness Assessment, aiming to help enterprises responsibly harness AI’s potential to bolster their CX.
This free tool intends to clearly show their digital CX maturity and chalk out a prioritized adoption blueprint.
Built by TTEC’s AI Center of Excellence for CX, the Assessment delves into crucial facets necessary for integrating AI into CX, encompassing customer interactions, analytics tools, and associate augmentation.
“Organizations are seeking clarity and practical strategies to smartly deploy AI and enhance CX,” said TTEC President Shelly Swanback. “This Assessment provides actionable insights to guide next steps to help brands maintain a customer-first approach through ongoing digital transformation.”
CEO of TTEC Digital, Dave Seybold, lauded the tool’s comprehensive evaluation capabilities, highlighting its role in pinpointing pivotal areas where AI can yield significant value. He remarked, “By identifying priority areas that can drive the most value from AI, organizations can move forward with confidence on a digital transformation roadmap that will accelerate business velocity.”
With a legacy since 1982 and a workforce of 63,900 across six continents, TTEC Holdings offers a comprehensive range of services through its cloud-based CXaaS platform.
