Unitywater taps Cognizant for digital infrastructure overhaul
SYDNEY, AUSTRALIA and NEW JERSEY, UNITED STATES — IT services provider Cognizant has been tapped by Unitywater, a water utility in Queensland, Australia, for a five-year partnership.
The collaboration aims to revolutionize Unitywater’s Information and Communication Technology (ICT) Support Managed Services.
Measuring success through customer satisfaction
Cognizant will provide ICT Support Managed Services, leveraging its global capabilities and technology expertise.
Key performance indicators, such as the Net Promoter Score, will be used to gauge internal and external customer satisfaction, as well as the impact of Cognizant’s services on Unitywater’s IT users and operational efficiency.
“Cognizant is committed to delivering innovative solutions that drive operational excellence. Cognizant brings global capabilities and technology expertise that will support Unitywater’s vision for the future,” said Rob Marchiori, Cognizant Australia Country Manager.
Cognizant, a Fortune 500 company recognized among the world’s most respected businesses, combines technologies like IoT, AI, and cloud to help clients stay ahead of workforce and market changes. It ranked #6 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.
Unitywater announces a 5-year relationship with Cognizant to enhance operational efficiency and productivity in alignment with its strategic ambition of healthy and thriving communities. https://t.co/ZWfPAzglAH pic.twitter.com/zB7LYxCL7p
— Cognizant (@Cognizant) July 29, 2024
Driving digital transformation in water utilities
Unitywater, which serves over 800,000 customers across Moreton Bay, Sunshine Coast, and Noosa, has chosen Cognizant for its proven track record in delivering innovative digital solutions and IT-managed services.
The partnership aligns with Unitywater’s strategic vision of fostering healthy and thriving communities through improved operational efficiency and customer service.
“We are excited to work with Cognizant, whose expertise in managed services and flexible approach align perfectly with our strategic ambition,” said Gavin Kelly, Head of Technology and Digital Services at Unitywater.
“This collaboration will enhance our ambition of healthy and thriving communities through keeping it simple and prioritizing intelligent operations that result in a better customer experience,”
Unitywater, which operates 24/7 to provide high-quality water and wastewater services, is investing $1.8 billion over the next five years to deliver critical infrastructure while supporting over 700 local jobs.
