US ambassador says outsourcing firms to stay in the Philippines

In a move that could appease the anxiety of the business process outsourcing (BPO) industry, US Ambassador to the Philippines Sung Kim said he does not see US engagement slowing down or halting in the country soon. He also downplayed reports that US BPO companies are holding off expansion in the Philippines saying US companies’ perception of the Philippines as an attractive positive advantage would not change. About 70% of revenues from BPO operations in the Philippines originate from American companies. Industry key players, however, are worried that the anti-outsourcing policies of US President Donald Trump could affect the country’s booming BPO industry.

Shares