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News » VXI expands Charlotte center in North Carolina, adds 100 jobs

VXI expands Charlotte center in North Carolina, adds 100 jobs

Photo from VXI

NORTH CAROLINA, UNITED STATES — VXI Global Solutions, a provider of customer experience (CX) and business process outsourcing (BPO) solutions, is expanding its customer service center in Charlotte, North Carolina by adding over 100 new full-time positions. 

The move comes after VXI’s recent acquisition of Chime Solutions and is driven by growing client demand.

“We are excited that our client is a true partner, and we are proud to be expanding with them, which allows us to include more members of the community in our success,” said Chelsea Yancoskie, Local Head of Talent Acquisition at VXI.

Competitive pay and benefits at VXI

The state-of-the-art Charlotte facility located at 7201 University Oaks Drive offers full-time customer experience associate roles starting at $17 per hour. High performers can earn around $40,000 annually with additional incentives based on the client program.

VXI provides comprehensive benefits, including paid training, medical/dental/vision coverage, 401k, paid time off, free onsite gym membership after 90 days, and an “unlimited employee referral program.” 

The company also offers discounted cell plans, rewards programs, and hosts fun events like pop-up food trucks.

“We have an amazing group of people at VXI,” said Byron Johnson, Director of Operations for VXI Charlotte. 

“I have been with VXI for over four years, and I’m delighted to be heading up the Charlotte site to help guide and grow with our trusted client.

He highlighted VXI’s recognition as one of Newsweek’s Greatest Places to Work for Diversity, with over 85% of leaders promoted from within.

Growing global presence of VXI

VXI Global Solutions was founded in 1998 and has over 40,000 employees across more than 40 locations in North America, Asia, Europe and the Caribbean. 

The company provides omnichannel multilingual support, software development, quality assurance, and CX advisory services to major brands worldwide. It ranked #71 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.

VXI is privately held and backed by investment firm Bain Capital. It is one of the fastest growing business services organizations in the U.S. and the Philippines, with a significant presence in China as well.


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