Webhelp named Major Contender for CXM by Everest Group
Multinational Business Process Outsourcing (BPO) and consultancy firm Webhelp was given top ratings in customer experience management (CXM) in the Americas, Asia Pacific (APAC), and Europe, Middle East, and Africa (EMEA) by global analyst firm Everest Group.
Named as a Major Contender and Star Performer, Everest’s PEAK Matrix® Assessments validate Webhelp’s growth strategy across 60 countries in the past 12 months.
The BPO firm grew significantly in the Americas these last few months through its acquisition of outsourcing providers OneLink BPO, Dynamicall, and Grupo Services. At the same time, the group had also finalized its acquisition of innovative growth enabler Uitblinqers for its EMEA operations.
Everest Group VP David Rickard described Webhelp as one of the fastest-growing CXM providers in the Americas region, “supported by its strategic acquisitions and partnerships in the CX space in recent years.”
Commenting on this recognition, Webhelp CEO and Co-Founder Olivier Duha said that their performance in the PEAK Matrix assessments “[demonstrates] our position as a global leader.”
“This recognition underlines the success of our strategic expansion across key regions such as the Americas and APAC, as well as our continued investment in innovation, technology – and our people,” Duha added.
Everest Group’s CXM Services PEAK Matrix® Assessment 2022 provides detailed assessments of CXM service providers across the globe.
Each assessment looks at the strengths and limitations of the service providers studied, sourcing considerations for buyers, and provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.
