1.4 million BPO jobs could be at risk – Aquino


Experts have identified three major threats to jobs in the BPO sector: artificial intelligence (AI), the Tax Reform for Acceleration and Inclusion (Train) law, and the shifting economic policies of other countries, according to Aquino. “The clear solution is to retrain our workers and upgrade their skills to be viable for higher job levels. Our training centers and academic institutions must start offering courses for these higher-skilled BPO jobs,” he said.