In March 2016, Jomari Mercado, President, IT-Business Process Association of the Philippines, was reported saying that the IT and business process management (IT-BPM) sector of the region would manage to generate $3 billion quite easily in 2016. In other words, it was on track as far as the $25 billion revenue goal for the year was concerned.
The voice sector continues to contribute the maximum to the IT-BPM sector. It appears that there is a gradual growth in the non-voice sector as well. Some organizations have shown an upward movement in the value chain. Take for example the healthcare information sector. Reports suggest that nearly 87,000 Filipinos have been supporting healthcare in the country while doing various kinds of jobs ranging from critical assistance to coding.
The Contact Center Association of the Philippines is a collective of call-center companies that operates in the country and accounted for nearly 65% of the total revenue in 2014.
In 2015, the yearly IT-BPM survey reported $22 billion in revenue generation. It also indicated that the local ITBPM sector with 1.3 million workforce as the target in 2016, also seemed to be on track. As far as market geographies were concerned, the survey reported that America continues to contribute to 60 -75 percent of the revenue in the BPO sector. At the same time, New Zealand, Europe and the UK contribute to 5-15 percent of the total share.
An interesting observation is that the Asia-Pacific region seems to have the fastest rate of growth, between 15 to 25 percent. This is primarily due to the tremendous growth in its central in-house support services. The contribution made by Japan in the BPO service sector is still below 5 percent. However, if there wasn’t any language barrier, its share would have likely been much higher.