PartnerOne buys voice AI contact center platform 3CLogic
- PartnerOne acquired 3CLogic, a voice AI and contact center platform.
- 3CLogic adds AI agents and live agent tools to CRM and ITSM systems.
- Terms: not disclosed.
- PartnerOne says over 2,000 enterprises and government bodies use its software.
RIVERSIDE, UNITED STATES — PartnerOne has acquired 3CLogic, an enterprise voice AI and customer experience platform used to automate customer interactions. The deal adds 3CLogic to PartnerOne’s portfolio of enterprise software companies.
Terms were not disclosed.
Voice AI on top of existing systems
3CLogic combines conversational AI, automation and live agent engagement, sold as contact center as a service (CCaaS), with its own communications platform as a service (CPaaS). It connects voice interactions to the systems an enterprise already runs, such as its customer relationship management or IT service management platform.
PartnerOne announced the deal on Nov. 3 in a press release.
The platform is headless by design, so interactions and data stay where customers already work. Enterprises can automate routine requests and give human agents full context for complex ones.
A long-term owner
PartnerOne said its long-term ownership model gives 3CLogic more resources to expand its platform and invest in voice AI.
“At PartnerOne, we acquire software companies with the intent of investing in their potential and helping them become better and stronger over the long term,” said Suzanne Fortman, vice president at PartnerOne. “We see tremendous opportunity to build on 3CLogic’s technology, customer relationships, and market position.”
PartnerOne says more than 2,000 enterprises and government organizations rely on its software, including 80% of the largest companies in the world. It describes itself as a “forever-home” for acquired businesses, under an “Acquire. Invest. Grow.” approach.
PartnerOne said that as enterprises move from experimenting with AI to automating real business processes, linking conversations to enterprise data and workflows matters more.
Founder sees next phase
“PartnerOne’s long-term ownership approach aligns with our commitment to helping customers improve service experiences and advance their automation initiatives,” said Denis Seynhaeve, chairman and chief executive of 3CLogic.
3CLogic sells AI-powered cloud contact center tools built for CRM and customer service management platforms. Its features include self-service, generative and conversational AI, agent coaching and sentiment analytics.
What it means for buyers
Software groups are buying contact center tools that sit inside the systems enterprises already use. For companies running a contact center, that means more conversational AI options that add automation without replacing a CRM.
OA’s list of the top AI outsourcing companies covers providers that pair AI with human agents.
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