Google replaces PH Sykes call center after fraud
Further information is emerging about the gossip-laden PHP60m ($1.2m) fraud incident from the Cebu IT Park location of Sykes Philippines, a prominent BPO. Inside Outsourcing first reported on the incident last week, as social media chatter started leaking news of the event in early August.
The incident involved a Google account where a ‘small number of employees’ were caught siphoning off the money by converting Google gift cards into bitcoin. Google has responded to the incident by pulling out of Sykes, a prominent BPO, saying that they have “decided to shift this business to another vendor in the Philippines”.
Social media posts have said that 300 staff have lost jobs as a result, although Sykes has denied this, saying that the employees would be reassigned to other programs.
Read more here.
Related news
- IBPAP appoints new executive director · 20 Aug
- Policy gaps worsen COVID-19 infections in BPOs – group · 19 Aug
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
