Frictionless Contact Center BPO Transformation Solution launched
Business process outsourcing (BPO) giants Tech Mahindra and Celonis co-developed a Frictionless Contact Center BPO Transformation solution that allows customers to address the costs and lost profitability caused by poor customer service.
The new solution allows contact centers to increase business efficiency and optimize cost by reducing friction. It incorporates a real-time performance cockpit to help senior management to identify and measure process inefficiencies and take actions.
“By combining the Celonis Execution Management System with our business process services, we are able to both find the execution gaps in our customers’ businesses and help them reach their full execution capacity,” said Ritesh Idnani, President, Business Process Services, Tech Mahindra.
Idnani added, “Our new, jointly-built Frictionless Contact Center BPO Transformation solution is a unique platform for improving efficiencies, driving optimization, enabling self-service and ensuring an enhanced customer experience.”
Related news
- IT-BPM’s revenue forecast to reach up to US$32bn by 2022 · 12 Feb 2020
- Employability of PH graduates becoming issue for BPO industry · 11 Feb 2020
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
